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Contact

For Service: Just Call Us @ 480-986-3405 or e-mail us info@ihcr-inc.com using the form below. Ask for a free quote over the phone. Service may be scheduled for after 6 p.m. if needed at no extra charge. We service most areas East of the 51  and as far south as SanTan Valley, please see our service area link below for more details. Service Area Mailing Address Carry-in, by appointment only. 2723 S. Drexel Mesa, AZ  85209 Hours of Operation Monday – Sunday 8:00 a.m. –  6:00 p.m. Thanks for stopping by, we hope to hear from you...

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News & Tips

What’s a good anti-virus solution? My personal favorite is Hitman Alert. It covers all the virus bases , so to speak. Any IT worth his salt uses Hitman to remove infections so why not step it up and use their home edition. The cost is really inexpensive compared to other anti-virus programs and it’s far superior to them for around $24.95 per year  or 49.95 for 3 years you get fantastic protection form some of the worst kinds of virus’ on the planet like ransomeware, and crypto lockers which encrypt all your files on your entire network. You can get a free 29 day trial or purchase it at www.surfright.com Windows 10 top tip If you don’t care much for the new settings control panel in windows 10 you can always use the old windows 7 style, just right click one one the start button (lower left hand corner) and choose Control Panel. There are many quick access links in the popup menu like Programs and Features for uninstalling software. Things to do to help protect yourself: Make sure system restore is on and has enough memory. Click here to show you how. If you have a big C drive like a terabyte, bump up the default 1% to 7% ( In system properties highlight C make sure the protection is “on” and click configure. If it’s not “on” this is where you turn it “on” now move the slider to 7% and click on apply. That’s it, now you have a chance of recovery if things go all pear shaped in the future. Make sure your Microsoft Updates are turned on and up to date. Make sure your antivirus is  and up to date. Check that your Java and Flash are up to date, if not click on the links to update them. Run a current version of your favorite browser be it Firefox, Explorer or Chrome. New versions close old security holes. Backup, backup, backup! I can’t stress this enough. www.carbonite.com for about 5 bucks per month. Don’t lose everything it’s easy and cheap.   Remember, never load more then one anti virus or anti spyware program on your computer. It may seem like your doubling your protection but in the end the programs can cancel each other out and you may end up with little to no protection at all. These programs have databases that look like viruses and spyware to other programs and could be removed by mistake. RESOURCES Searching for reliable web host? Here’s an in-depth review of iPage and compare it with e-Host reviews. Some people think it is better than...

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Faq

Q-What if you come out and can’t fix my problem? A-It’s rare, but it does happen. If we arrive and determine the cause of the problem, for instance, a piece of bad hardware, you will still be charged for the hour. After all, we still came out there and did the troubleshooting to find your problem. At that point our technician will recommend your best solution. If it’s not a hardware problem but a software problem i.e. virus or spyware that we’re unable to fix it then no, you will not be charged. Q-I’ve seen other companies with half the hourly rate, what’s up? A-Don’t be fooled by companies offering discounted rates, it’s often accompanied by discounted service. Remember the old adage ” You get what you pay for.” Sometimes it’s true. We’ve been doing this since the late 80’s and have thousands of satisfied customers, not just a few relatives and friends. So, if you just need to get to the next level in World of Warcraft a $25.00 per hour tech is fine, however, if you want your business computer to function properly, save yourself the worry and call us. Q-What kind of warranty can I expect on your services? A-A 30 day warranty is provided for all service work. Q-Can I get a quote over the phone? A-Sure, our technicians would be happy to, just answer a few questions so they can provide the best possible quote for you. Q-I just have a simple question, can I just call you and ask at no charge? A-You bet. We’ve all been there. We would rather you called and asked before doing something you might regret later. Plus, our company policy is “if you help people when you can, they will come back when they need real help in the future.” All of our customers can attest to that. Q-How do we charge? A-For mobile service charges are by the hour with a 1 hour minimum. If the job is completed in 30 minutes, it’s still the one hour charge. After the first hour though, it breaks down to 15 minute increments. For remote login service we charge by the 1/2 hour. Q-What’s your gimmick? A-Sorry, no gimmicks, we don’t drive a funny little car or dress up like a doctor or clown, IHCR just provides professional, honest service in the hope that you’ll come back for years to...

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