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Faq

Q-What if you come out and can’t fix my problem? A-It’s rare, but it does happen. If we arrive and determine the cause of the problem, for instance, a piece of bad hardware, you will still be charged for the hour. After all, we still came out there and did the troubleshooting to find your problem. At that point our technician will recommend your best solution. If it’s not a hardware problem but a software problem i.e. virus or spyware that we’re unable to fix it then no, you will not be charged. Q-I’ve seen other companies with half the hourly rate, what’s up? A-Don’t be fooled by companies offering discounted rates, it’s often accompanied by discounted service. Remember the old adage ” You get what you pay for.” Sometimes it’s true. We’ve been doing this since the late 80’s and have thousands of satisfied customers, not just a few relatives and friends. So, if you just need to get to the next level in World of Warcraft a $25.00 per hour tech is fine, however, if you want your business computer to function properly, save yourself the worry and call us. Q-What kind of warranty can I expect on your services? A-A 30 day warranty is provided for all service work. Q-Can I get a quote over the phone? A-Sure, our technicians would be happy to, just answer a few questions so they can provide the best possible quote for you. Q-I just have a simple question, can I just call you and ask at no charge? A-You bet. We’ve all been there. We would rather you called and asked before doing something you might regret later. Plus, our company policy is “if you help people when you can, they will come back when they need real help in the future.” All of our customers can attest to that. Q-How do we charge? A-For mobile service charges are by the hour with a 1 hour minimum. If the job is completed in 30 minutes, it’s still the one hour charge. After the first hour though, it breaks down to 15 minute increments. For remote login service we charge by the 1/2 hour. Q-What’s your gimmick? A-Sorry, no gimmicks, we don’t drive a funny little car or dress up like a doctor or clown, IHCR just provides professional, honest service in the hope that you’ll come back for years to...

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Virus Repair

Virus Repair

What is a virus really? A virus is just a small program usually consisting of one executable file. You can get one by receiving an e-mail from an already infected user or even by just going to an infected website. Once the virus starts running, your system slows down or crashes, at this point the virus takes full control over your computer and allows you to make only changes that it dictates. The main goal of most viruses is to obtain your credit card information and the easiest way of doing that is to convince you to manually enter the information, normally through scare tactics. Once you get a bad virus, your now really past the point of fixing it yourself. A virus will dig deep into the operating system and cannot be removed while in Windows. Our technicians boot from a special boot disk which gives them the ability to deep clean and manually remove the most entrenched virus from your computer. Most systems take 1 hour flat and the cost is $95.00 Included extras: Update check i.e., System Files, Java, Flash, Anti-Virus A deep file cleaning of your computer is also included at no extra charge. This includes removing all temp files and internet cache files for all users, cleaning the registry to promote quicker boot times and an overall system health check. Free anti-virus...

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