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Faq

Q-What if you come out and can’t fix my problem? A-It’s rare, but it does happen. If we arrive and determine the cause of the problem, for instance, a piece of bad hardware, you will still be charged for the hour. After all, we still came out there and did the troubleshooting to find your problem. At that point our technician will recommend your best solution. If it’s not a hardware problem but a software problem i.e. virus or spyware that we’re unable to fix it then no, you will not be charged. Q-I’ve seen other companies with half the hourly rate, what’s up? A-Don’t be fooled by companies offering discounted rates, it’s often accompanied by discounted service. Remember the old adage ” You get what you pay for.” Sometimes it’s true. We’ve been doing this since the late 80’s and have thousands of satisfied customers, not just a few relatives and friends. So, if you just need to get to the next level in World of Warcraft a $25.00 per hour tech is fine, however, if you want your business computer to function properly, save yourself the worry and call us. Q-What kind of warranty can I expect on your services? A-A 30 day warranty is provided for all service work. Q-Can I get a quote over the phone? A-Sure, our technicians would be happy to, just answer a few questions so they can provide the best possible quote for you. Q-I just have a simple question, can I just call you and ask at no charge? A-You bet. We’ve all been there. We would rather you called and asked before doing something you might regret later. Plus, our company policy is “if you help people when you can, they will come back when they need real help in the future.” All of our customers can attest to that. Q-How do we charge? A-For mobile service charges are by the hour with a 1 hour minimum. If the job is completed in 30 minutes, it’s still the one hour charge. After the first hour though, it breaks down to 15 minute increments. For remote login service we charge by the 1/2 hour. Q-What’s your gimmick? A-Sorry, no gimmicks, we don’t drive a funny little car or dress up like a doctor or clown, IHCR just provides professional, honest service in the hope that you’ll come back for years to...

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Virus Repair

Virus Repair

What is a virus really? A virus is just a small program usually consisting of one executable file. You can get one by receiving an e-mail from an already infected user or even by just going to an infected website. Once the virus starts running, your system slows down or crashes, at this point the virus takes full control over your computer and allows you to make only changes that it dictates. The main goal of most viruses is to obtain your credit card information and the easiest way of doing that is to convince you to manually enter the information, normally through scare tactics. Once you get a bad virus, your now really past the point of fixing it yourself. A virus will dig deep into the operating system and cannot be removed while in Windows. Our technicians boot from a special boot disk which gives them the ability to deep clean and manually remove the most entrenched virus from your computer. Most systems take 1 hour flat and the cost is $95.00 Included extras: Update check i.e., System Files, Java, Flash, Anti-Virus A deep file cleaning of your computer is also included at no extra charge. This includes removing all temp files and internet cache files for all users, cleaning the registry to promote quicker boot times and an overall system health check. Free anti-virus...

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Networking

Networking

More and more people today have 2 or more computers in their home. The kids have laptops for school your wife may have one for work and you may have one for checking your fantasy football league.  The power of a home network is its ability to share resources like files, printers and internet connection. Home networks can be connected through wires called Ethernet or Wireless. They are very secure, easy to setup and have zero maintenance. Let In Home Computer Repair setup your home network with both PCs and Macs and remove the frustration you may face for a low fee. If you’re a business customer and would like to setup a small business server, add workstations or printers to an existing server we can help. We offer troubleshooting service and virus removal for small to medium business networks. Click here to request a quote Available Services: Setting up routers and switches and firewalls adding wireless network capabilities Company e-mail VPN Services, Remote Desktop Connections Sharing files, programs, printers and scanners Security Building a new server Mirroring hard disks Setting up backup routines setting up workstations hooking up gaming consoles movie boxes i.e Roku, Google Apple TV adding server users and permissions...

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Backup Service

Do you really need to backup? We have several companies and residential customers that would say definitely, YES! There is nothing worse then losing all of your data when it could of been saved for as little as 20 cents per day. So, now that you’ve decided to backup, what’s the best solution for you or your company. Do you choose an On-line backup service, DVD media,  low or large capacity backup drive. Lets take a moment at look at the different solutions available. On-line Backup Plus side: Off site backup, non-stop automatic backup, your backup is always fresh, if you get robbed or your place burns down there’s no risk of losing your data. No external storage problems, low cost, about $5.00 per month. Negative side: Very long recovery times up to a day or two for 30 gigs, shorter times for just a few hundred files. DVD media Plus side: You have your data at your finger tips, quick recovery. Inexpensive. Negative side: Data is never fresh, discs scratch easily, get lost, slow backup times could require many discs. DVDs and CDs have one foot in the grave and are soon to be obsolete. Low Capacity USB Thumb Drive Plus side: Extremely Inexpensive. Practically given away at office supply stores. Quick backup for small files like documents some photos. Can be carried on a key chain or easily put in your pocket.  Negative side: very low capacity, between 4 and 128 gigs and the 128 gig ones cost a pretty penny. Easily lost, washed or broken. Large Capacity Backup Drive Plus side: Data stays fresh and up to date. Enough space to hold all of your data, easily taken with you on travel. Negative side: About $70 dollars for a 1 terabyte, not really that bad. You get robbed, it’s gone also. Drives do fail. So now that you know the differences between the backup types you just need to make your decision. Want us to do it for you, no problem. It’s hard to judge backup times seeing there is so many factors involved. i.e., USB type, system speed, file size and overall byte amount. Normally, if you have over 40 gigabytes of information we will have to take the system with us. We require that you either have or purchase an external backup drive or internal hard drive to have the data moved to. You don’t need to get the backup drive from us but you do need to have one. Backup drives can be purchased by us or you for about $70.00.  Turnaround time is usually 1 day. Just give us a call and we can quote it over...

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Welcome

Senior Discount 65 and over:  – $15  — Military Discount, id required:     – $10 see terms and conditions   Rob Star of In Home Computer Repair has provided the best computer trouble-shooting I have ever called on. He is fast and accurate, his service is prompt and his knowledge of the cybernetic world is impressive. I can recommend him whole-heartedly. –Hugh Downs , Broadcaster, ABC’s 20/20   In Home Computer Repair, Inc. has been servicing computers for over 30 years now. We’re located in Mesa, Arizona but we are a mobile company that travels around the valley helping both residential and business customers alike. In Home Computer Repair, Inc. was one of the first mobile computer repair companies in the valley and unlike a lot of the big box stores we charge a low hourly rate that’s capped at 2 hours for our residential customers. Most on-site repairs are completed within the first hour and come with a 30 day guarantee.  Some companies may charge $150 or more to remove spyware for 5 minutes and extra to do anything else. We’ll fix the problem plus anything else wrong with that system or others in that hour. You can expect the biggest bang for your buck with In Home Computer Repair. Try our Remote service a great value and fast turnaround. bio~ Being in the computer business for over 30 years, I’ve seen a lot of changes and have personally fixed thousands of systems. My name is Rob Star and I’m the owner of In Home Computer Repair. My life in electronics started way back in the seventies working for my father’s electronics company in Philadelphia and then in Tucson. In those beginning years I cut my teeth on building parts for Main Frame computers and high speed printers for IBM. In the late eighties I started In Home Computer Repair and ran it along with the family business. Part of the day was spent building jet engine test cells and test equipment for AlliedSignal and the other was spent installing networks and fixing workstations for companies and individuals throughout the valley. In 1998 I left the electronics business so I could focus primarily on computers and never looked back. Why trust us? CUSTOMER SATISFACTION our customers are our number one priority excellence in service, we’re happy when you’re happy no fix, no pay BBB A+ Rating EXPERIENCE over 30 years experience stays ahead of the technology curve in both hardware and software VALUE we work efficiently + low hourly rate = low total service call what takes most companies 3 hours to complete we do in 1 most jobs completed same day Let...

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